FAQ
Frequently Asked Questions (FAQ)
How do I place my order?
If you have any questions about the ordering process, feel free to contact us at
support@caseruns.com, and our team will be happy to guide you step by step.
Do you offer discounts?
Yes, we do offer discounts from time to time.
You may need to enter a promo code at checkout to receive your discount.
Please check our homepage to see if we are currently running a promotion.
I want to give a custom case as a gift. Will the price be shown to the recipient?
No. The price you paid will not be included in the package or visible to the recipient.
Simply enter the recipient’s address in the shipping details at checkout, and your gift will be sent directly to them.
How long does production take, and when will I receive my order?
Great question! Most orders require 1–3 business days to produce your Caseruns product.
Once production is complete, your item will be shipped promptly.
For full shipping details, please visit our Shipping Policy page.
I’ve received my case and have a question or concern.
No problem at all.
Please contact us anytime, and our support team will be glad to assist you.
Is your website secure?
Absolutely.
We use secure servers with encrypted technology to protect all personal and payment information, ensuring your privacy and safety at all times.
Do you have a return policy?
Your satisfaction matters to us.
If for any reason you are not satisfied with your Caseruns purchase, you may return unused products within 30 days of receipt for a replacement or refund.
Please review our Shipping & Return Policy for detailed terms and conditions.